Terms of Use myHome GmbH & Co. KG

1. General Terms and conditions, Internet Site Rules and Regulations
1.1 The present General Standard Terms and conditions shall apply to any (leases and) rental use of the hotel rooms as well as to any further services provided by the hotel for the customers.

1.2 Sub letting or re letting of the provided rooms for purpose other than lodging require the prior written consent of the hotel.
The customer’s terms and conditions apply only if agreed in advance in writing.

2. Conclusion of contract, contracting parties, contractual liability and limitation period
2.1 The contract comes into being upon the acceptance of the customer’s application by the hotel. At its own discretion, the hotel may confirm the room reservation in writing.

2.2 The parties of the contract are the Booked Hotel which will be referred to as “Hotel” in the following and the customer. If a third party placed the order, then that party shall be liable and vis-à-vis the hotel for all obligations arising from the hotel accommodation contract as joint and several debtor with the customer.

2.3 The hotel shall be liable for its obligations from this contract. This liability is limited to cases of intent and gross negligence on part of the hotel in non typical services.

2.4 Any and all claims by the customer shall be time-barred after six months.

2.5 The above mentioned limitations of liability and brief limitation period apply to the hotels benefit even if obligation are violated during actions leading up to the contract and in case of positive violation of contractual obligations.

3. Performances, rates, payment, set off
3.1 The hotel undertakes to keep the rooms reserved by the customer available, and to render the services which have been agreed in advance.

3.2 The customer is obligated to pay the applicable or agreed hotel rates for rooms provided and for other services used. This also applies to the hotels services and outlays to third parties caused by the customer.

3.3 The agreed rates include relevant and statutory value-added tax if there is a statutory increase of value added tax included in the rates the hotel may appropriately adjust the agreed rates without prior consent of the customer. If the period between conclusion and fulfillment of the contract exceeds four months, and if the rate generally charged by the hotel such as services increases, then the hotel may rise the rate agreed by contract to a reasonable extent, but not by more than ten percent.

3.4 Furthermore the hotel may change rates if the customer later wishes to make alterations in the number of reserved hotel rooms, the services of the hotel, or the length of stay of customers and the hotel consents to them.

3.5 Hotel bills bearing no settlement date have to be paid in full within ten days of receipt. At any time, the hotel is entitled to call in accruing amounts owed and to insist on immediate payment. In case of delayed payment, the hotel may charge interest to the extent of five percent above basic interest rate of the European Central Bank. The customer and the hotel reserve the right to provide evidence of lower or higher damages, respectively.

3.6 The hotel is entitled to insist upon an appropriate advance payment or security deposit upon conclusion of contract or thereafter, observing the legal provisions for package tours. The amount of the advance payment and dates for payment may be agreed upon in writing in the contract.

3.7 The customer may offset or reduce a claim made by the hotel only against an indisputable and legally binding claim.

4. Rescission by customer (cancellation, No show)
4.1 Recession of the contract concluded with the hotel by the customer requires the hotels written consent. If it is not granted on the part of the hotel, the rate agreed in the contract must be paid even if the customer does not avail himself of contractual services. This does not apply in case of delayed performance for which the hotel is at fault

4.2 To the extent that the hotel and the customer agreed upon in writing a date for rescinding the contract, the customer may rescind the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer’s right of recession expires if he does not exercise his recession right in writing vis-à-vis the hotel by the agreed date to the extent there is no delay in performance for which the hotel is at fault.

4.3 In case the customer does not show without prior notice and agreement with the hotel, the applicable full reservation charge will be applied.

4.4 At its own discretion the hotel may require flat rate compensation from the customer for damages incurred. Then the customer is obliged to pay 90 percent of the contractual agreed rate of lodging with or without breakfast, 70 percent for room and half board and 60 percent for room on full board arrangements. The customer is at liberty to prove that no damages were incurred or that the damages incurred by the hotel were lower than the flat-rate amount charged.

5. Recession by the hotel
5.1 In the event that a right of recession within a certain period of time was agreed in writing to the customer the hotel is entitled for its part to rescind the contract during that period if there are inquiries from other customers concerning the contractually reserved rooms and the customer feed note waive his right of recession when asked by the hotel.

5.2 If an agreed advanced payment is not made even after a reasonable period of grace set by the hotel with warning of rejection has expired, then the hotel is likewise entitled to rescind the contract.

5.3 Furthermore the hotel is entitled to effect an extraordinary recession of the contract for a materially justifiable cause, for example force majeure (an act of god) or other
circumstances, for which the hotel is not responsible. These circumstances make it impossible for the hotel to fulfill the contract. If rooms are reserved with misleading or false information regarding major facts such as identity of the customer or
the purpose of the customers stay, the hotel has justifiable cause to believe that the hotel services and performances might jeopardize the smooth operation of the hotel and its security or public reputation without being attributable to the hotel sphere of control or organization there is a violation of clause applicability 2 see above.

5.4 The hotel has to immediately notify the costumer of its rights of rescission.
5.5 The customer cannot derive any claim for compensation from justified recession by the hotel.

6. Room availability, delivery and return
6.1 The customer does not acquire the right to be provided specific rooms.

6.2 Reserved rooms are not available before 3.00 p.m. to customer on the agreed arrival date. The customer does not have the right to earlier availability.

6.3 Rooms must be vacated and made available to the hotel no later than 11:00 noon on the agreed departure date. After that time, the hotel may charge 50 % of the full accommodation rate (list price) in addition to damages so occurred for the additional use of the room until 6:00 pm (after 6:00 p.m. 100 percent) The costumer is at  liberty to prove to the hotel that it incurred no or much lesser damages.

7. Liability of the hotel
7.1 The hotel assumes liability for the due care and diligence of a prudent merchant. However, its liability is limited to performance defects in non-typical service areas, damages, consequent damages, and faults or defects resulting from intent or gross occur, the hotel will endeavor to remedy the situation when the hotel is notified of this or upon the customer undertakes to contribute reasonable assistance in remedy the fault and minimizing any possible damages.

7.2 The hotels liability toward the customer’s property bought into the hotel is in accordance with the situation provisions, i.e. up to one hundred times the room rate, not to exceed EUR 3,000.00 and up to EUR 750,00 for cash and valuables, cash and valuables up to a maximum value of EUR 25,000.00 may be stored in the hotel or room safe. The hotel recommends to make use of this facility. Liability claims expire unless the costumer immediately notifies the hotel after learning of the loss, destruction or damage to the hotel. (Civil Code section 703).

7.3 Unlimited liability of the hotel is governed by the statutory provisions.

7.4 Insofar as a parking space is provided to the customer in the hotel car park or a hotel parking lot, this does not constitute a safekeeping agreement, even if a fee is charged. The hotel assumes no liability for loss of or damage to motor vehicles parked or maneuvered on the hotel's property, nor the contents thereof, exception cases of willful intent, gross negligence or negligence, which is not a cardinal duty. Cardinal duties are contractual obligations enabling due implementation of the contract in the first place, performance of which the contractual partner may always
rely on, and which if breached by the other party will jeopardize attainment of the contractual purpose. The liability in cases of mortal injury, physical harm or health damage is not abridged from this paragraph.

7.5 Wake-up calls are carried out with greatest possible diligence. Damage compensation claims are precluded hereby; exceptions are cases of gross negligence or intent.

8. Privacy
MYHOTEL / myHome GmbH & Co.KG Group uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your booking with the relevant property of your choice, we will not disclose your personal information to third parties without your consent. However, we reserve the right to disclose your personal information to our affiliated (group) companies (in and outside the European Union), including our and our affiliated (group) companies' employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform our service to and for the benefit of you. Please have a look at our privacy and cookie policy for further information.

9. Further Correspondence
By completing a booking, you agree to receive

  • an email which we send you shortly after completing your booking process, giving you information relevant to your booking, and
  • an email which we may send to you promptly after your stay inviting you to complete our guest review form.


Other than the email correspondence confirming your booking, relevant booking modifications or cancellation emails, guest review invitations, and the emails for which you may have actively opted in, we shall not send you any further notices, emails or correspondence, unless you specifically agree otherwise.

10. Final provisions
10.1 Alterations or amendments to the contract, the acceptance of order or these General Standard terms and conditions for the hotel accommodation should be made in writing. Unilateral changes and amendments by the costumer are not valid.

10.2 Place of performance and place of payment is the hotel’s registered seat.

10.3 The soul court of jurisdiction- including for check and exchange disputes – for commercial transactions is the registered seat of the hotel.

10.4 The contract shall be governed by and construed in all respects in accordance with the laws of Germany.

10.5 Should individual’s provisions of these General Terms and conditions for the Hotel Accommodation be or become null and void, the validity of the remaining provisions shall remain unaffected thereby. In this case the contracting parties are obligated to replace a null and void provision by a relevant and effective provision to the benefit of the economy purpose of the parties. The statutory provisions shall be applicable.

10.6 For conference, functions and other events separate terms and conditions are applicable.

11. Unilateral changes and amendments by the costumer are not valid
11.1 Place of performance and place of payment is the hotel’s registered seat.

11.2 The soul court of jurisdiction- including for check and exchange disputes – for commercial transactions is the registered seat of the hotel.

11.3 The contract shall be governed by and construed in all respects in accordance with the laws of Germany.

11.4 Should individual’s provisions of these General Terms and conditions for the Hotel Accommodation be or become null and void, the validity of the remaining provisions shall remain unaffected thereby. In this case the contracting parties are obligated to replace a null and void provision by a relevant and effective provision to the benefit of the economy purpose of the parties. The statutory provisions shall be applicable.

11.5 For conference, functions and other events separate terms and conditions are applicable.

11.6 Children until 3 are considered as babies. Until the age of 12 the price for children is based on the child policy of each hotel.